TERMS AND CONDITIONS

INTRODUCTION

This page states the Terms & Conditions under which you use www.ossloop.com. Please note that any use of this website means that you agree to the following Terms & Conditions

Ossloop Aseel for Shoes Trading LLC is a company registered in the United Arab Emirates with limited liability. It operates under the laws of the country and has a commercial license number of 1136223.

Ossloop (“Website” or “Website Owner” or “we” or “us” or “our”) owns and operates www.ossloop.com and related services in the United Arab Emirates. By accessing and using the website, the visitors (“visitors”) (cumulatively referred to as “you” or “your” hereinafter) agree to comply with the terms & conditions set out in this agreement. These terms apply whether you are accessing the website via a computer system, mobile device, or any app provided by Ossloop. If you do not agree with these terms, please do not use the website. Ossloop may change these terms at any time without prior notice, so it is recommended to check the website regularly for any updates. Please note that some products sold on the website may have different policies, so it’s important to review those policies before making a purchase.

 

SIGN-UP

Our goal is to provide access to the Website and its associated services to as many users as possible. To use our services, you must be at least 18 years old and able to lawfully make payments using our accepted payment methods, agree to our Terms, and enter into binding Orders with us.

To use this Website, you can either proceed as a guest or create an account and register with us. Your account must not have been previously suspended or withdrawn by Ossloop to register or purchase Products. You are responsible for maintaining the confidentiality of your account credentials and informing us immediately of any unauthorized access or suspected breaches. You are also responsible for providing accurate information and updating your details as required. Registering an account and browsing content is free, but you will be charged for purchasing Products, including applicable taxes and delivery costs. Ossloop reserves the right to refuse access, terminate accounts, edit or remove content, or cancel orders at our discretion. If an order is canceled by Ossloop, there will be no charge to you.

You warrant and represent that:

• If you are acting as a representative of a corporate entity, you possess the necessary authority to bind the said entity;
• You shall abide by all the domestic and international laws and regulations that relate to your use of the Website;
• You shall refrain from revealing your contact information, including but not limited to phone numbers, email addresses, or addresses during the buying process or on any part of the Website, including the feedback section, discussion forums, or any email features of the Website meant to circumvent its use;
• You shall not utilize the contact information provided to you while transacting on the Website to solicit further sales offline or on any other website;
• You shall not collect or harvest any information regarding users, including but not limited to their email addresses and other contact details;
• You shall not disclose or publicize any personal information about users or access or use any user information in a way that Ossloop considers to be in breach of privacy and/or applicable laws; and
• You shall comply with all the domestic and international laws and regulations that relate to your use of the Website and the ordering of Products.

 

USAGE OF THE WEBSITE

Ossloop strives to keep the information on this website up to date, but cannot guarantee its accuracy. Therefore, it is your responsibility to independently verify the information before using it. Any use of this website is at your own risk. If you find any incorrect information, please inform Ossloop by contacting their customer service.

While using this website, you are prohibited from engaging in any illegal activities, including copyright infringement, privacy violation, or defamation. Spamming, damaging the website or other users’ computers, sending viruses, attempting to gain unauthorized access to the website or its system, and overloading or collecting user data are strictly prohibited.

You may not link to or frame this website without Ossloop’s prior written consent, or charge others for accessing its content, or use its content for commercial purposes. You are also prohibited from changing or summarizing its content elsewhere, and disclosing personal information on the website.

It is illegal to place orders under false names or without cardholder consent, and any illegal activity involving this website may result in prosecution. Ossloop cannot guarantee to prevent or notify users of any illegal or inappropriate use of the website.

This website may have links to other websites that are not operated by Ossloop. Ossloop is not responsible for the content or practices of those third-party websites and makes no guarantees about their privacy practices. Before using any material or visiting any linked website, it is your responsibility to check their terms and conditions and take precautions to protect against viruses or other harmful materials. Ossloop does not endorse or take responsibility for any third-party websites or their content, and will not be held liable for any issues that may arise from using them.

By using the Website, you agree to comply with all legal requirements in your jurisdiction and take responsibility for your own compliance. You may post comments, information and other material on the Website, but you must not post anything offensive or objectionable.

You are responsible for any User Content you submit or post and must own the materials contained within it, or have the right to include them. Ossloop is not liable for any User Content and has the right to refuse, edit, or remove any User Content. Ossloop cannot guarantee the accuracy, integrity or quality of User Content, and is not liable for any loss or damage caused by your reliance on User Content.

By submitting User Content to the Website, you grant Ossloop a worldwide, royalty-free and non-exclusive license to use, store, exploit, publish and modify the User Content. You agree to indemnify, hold harmless and defend Ossloop against any liability, loss, damage, costs and expense arising out of or related to any User Content.

 

DATA & SECURITY

To use the Website, you must agree to these Terms. If you’re not satisfied with the Website or its content, your only option is to stop using it. Any unauthorized use of the Website will be considered a violation of these Terms.

While Ossloop takes reasonable measures to ensure the Website’s safety, it’s your responsibility to protect your computer from viruses and other harmful materials. Ossloop isn’t liable for any damage to your equipment or data caused by the Website.

The Website may be unavailable due to repairs, maintenance, or the introduction of new features. Ossloop doesn’t endorse any third-party suppliers or User Content on the Website and isn’t responsible for any content posted by third parties. You use the Website at your own risk, and you need to have the appropriate software to use it. Ossloop isn’t responsible for any loss of functionality due to your technology.

Ossloop shall not be held responsible for any losses incurred due to any breach of the Terms. Furthermore, Ossloop shall not be liable for any losses or damages that do not directly result from their actions, the actions of their sub-contractors or agents, and they will not be responsible for any consequential losses or losses that were not reasonably foreseeable at the time of the contract formation.

In addition, Ossloop, their suppliers, employees, agents, and contractors shall not be held liable for any misadventure, accident, injury, loss, or claim suffered by any person due to technical issues or participation on the website. Ossloop’s liability to the user will not exceed the total price charged for the purchased products, and nothing in the Terms excludes their liability for personal injury or death caused by their negligence.

Lastly, if Ossloop’s inability to comply with their obligations arises from any cause beyond their reasonable control, Ossloop shall not be responsible for any delay or failure to comply with their obligations.

 

PRODUCTS

Ossloop sells Products and services on the Website that are manufactured by third-party providers. While Ossloop tries to make sure that all the information on the Website is correct, it cannot guarantee that it is always accurate or complete. It is important to read the labels and directions that come with the Products. If you find any errors, please contact us at [email protected] . The colors and dimensions of Products displayed on the Website may vary slightly from the actual Products due to factors like the resolution of your monitor and the lighting conditions at the time of photographing the product.

Ossloop reserves the right to modify the product(s), prices, and availability listed on the website at any time without prior notice. We strive to ensure the accuracy and completeness of the product descriptions on this site. However, we cannot guarantee that all descriptions are entirely reliable, accurate, complete, or free of errors. If you require more information about a product, please contact us at [email protected] . The images of the products on the site are for illustration purposes only. While we attempt to display the colors and dimensions accurately, we cannot guarantee that your computer’s display will accurately reflect the actual color of the product.

If you are unsure about the sizing of a product, please note that the Size Guide information on the product page is intended only as a guide. We recommend that you contact us before placing an order if you need assistance with determining the correct size (see “Contacting Us” section).

 

PAYMENT & PRICES

The prices of items displayed on the website include VAT where applicable, but do not include delivery costs. The delivery costs will be added to the total amount due when you view the items in your shopping cart and have selected your chosen delivery method.

Please note that prices and delivery costs are subject to change at any time. However, any changes will not affect orders for which we have already sent you an order confirmation.

To order Products from the Website, you agree to pay the full amount indicated during the order process, including any applicable shipping costs or charges. We accept the following payment methods: Cash on Delivery, Visa, Mastercard, PayPal, Stripe, and online credit vouchers in AED or other agreed currency. You may also use Apple Pay for payment. We do not accept cheques, paper gift vouchers, or similar modes of payment on the Website.

Cash on Delivery (COD) is a payment method that allows customers to pay for goods or services upon delivery. COD is currently only available to customers in the United Arab Emirates (UAE). For any orders processed from our overseas warehouse, customers must pay a 10% advance deposit. This advance deposit will be deducted from the total order price at the time of delivery. Example: If a customer places an order for 100 AED from our overseas warehouse, they will be required to pay a 10 AED advance deposit. The remaining 90 AED will be due at the time of delivery.

Foreign (outside the UAE) credit or debit card users may be charged by their banks for international transactions and the amount charged on their card will be in UAE Dirhams converted to the currency of the card at the prevailing conversion rate.

In the event that the issuer of your credit or debit card declines payment, we shall cancel your order and request an alternative payment method. Ossloop shall not be held responsible for any delays in dispatching your order that may result. Please be advised that transmitting payment information via email is not secure and we cannot guarantee its safety.

When selecting cash on delivery as your payment method, you are agreeing to accept and pay for the products at the time of delivery. We shall not be held liable for any losses that may arise from unauthorized access to your personal or transactional information, unless we are found to have acted fraudulently or negligently.

Promotional coupon codes must be used in accordance with their terms, until the stated expiration date, and can only be used once. They are non-transferable, cannot be exchanged for cash, and cannot be combined with other offers, sales, or promotions.

 

ORDERS

By placing an order with us, you agree to purchase the items described in the order at the indicated price, which includes any applicable delivery fees, taxes, and duties. You have the right to cancel or return the items as per our policies.

We may choose to not accept your order for various reasons such as suspected fraud, shipping restrictions or unavailability of stock. Your order will only be confirmed once we have received payment and items in your online cart will not be reserved until then.

The Website provides information about merchandise availability which can be used to estimate its availability upon Order placement. However, we cannot guarantee that an item stated to be available will be available at all times, as the inventory may change significantly throughout the day. In rare cases, a product may be sold out by the time we confirm the order. In such cases, you will be notified via email and a full refund is processed for such product(s) from the order.

Ossloop may decline your order for several reasons, including but not limited to:

• The product being out of stock
• The products that do not pass Ossloop’s internal QC tests
• Authorization is not obtained from the payment handler
• Any shipping restrictions applicable to certain products
• Any other reason determined at Ossloop’s discretion

If the product(s) you order is/are not available, Ossloop will contact you using the contact details you provided in the order info to process one of the either:

• Offer an alternate product of equivalent quality and price, if available; or
• Cancel the particular product(s) from your order and give you a full refund for that product(s)

If Ossloop support team couldn’t reach you or receive no response, we’ll refund any unfulfilled product(s) from your order. You’ll receive an email confirmation of your order, but it’s only shipped when you receive a dispatch notification from us with the tracking information. This is when the sales agreement between you and Ossloop becomes binding. When you order product(s), we collect personal and transactional information such as Name, Email, Shipping Address, etc., which is outlined in Ossloop’s Privacy Policy.

 

CANCELLATIONS

To cancel your order, please contact Ossloop’s Support via call centre, email or Instagram. We try to process orders immediately, so it may not always be possible to prevent dispatch. If the order has not been updated to the “confirmed” status, we can issue a full refund to your original payment method. Once the order has been updated to the “confirmed” status, the order cannot be cancelled.

 

DELIVERY

The delivery time for your Order is determined by various factors including the Products you have purchased, your shipping address, and the delivery options you choose. You are responsible for providing us with the correct delivery address, which should be your residential address or primary place of work only. If your Products cannot be delivered due to a mistake on your part, any additional cost for re-delivery will be your responsibility.

Delivery is deemed completed once the items are delivered to the specified delivery address. At this point, you are responsible for any loss, breakage, or damage to the items. Ownership of items purchased remains with Ossloop until full payment is received. You will be required to sign for acceptance of the goods, which confirms that the goods are in good condition.

If you are not present at the delivery address, anyone who is present at the address will be deemed authorized by you to accept delivery of your ordered goods. If no one is present at the delivery address, the courier will contact you to arrange a different delivery time.

We make every effort to ensure that your Products are delivered on time, but Ossloop is not liable for any direct or consequential damage caused by delayed or non-delivery of your order.

Customers residing outside of the UAE must comply with their respective country’s laws, which may prohibit the sale or purchase of certain products. Customers should be aware that their country’s customs may not allow certain products to enter or may require additional information. Customs duties may also be applicable and will be collected upon delivery.

Customers are responsible for complying with all laws and regulations of the country (other than the UAE) to which the items will be delivered, including customs regulations. Cross-border deliveries are subject to customs inspection. Ossloop is not responsible for any delay, detention, destruction, or import duties and taxes levied by local customs authorities. Ossloop does not provide services or products to any OFAC-sanctioned countries in accordance with UAE law.

 

WRONGLY DELIVERED/DAMAGED GOODS

Ossloop warehouse team inspects all the items and collects the data of products upon dispatching to avoid any errors. However, if an item in your order is received damaged or is not what you ordered please notify it to our customer services team within 7 days from the delivery date with the Ossloop tag still attached to the item.

If you would like Ossloop to replace the incorrect product with the product you ordered we will send you the correct Product as soon as possible. Or alternatively, you can request to initiate a refund process.

In case you choose to initiate a refund process, you will receive a full refund including, where applicable, original Order delivery charges, cash handling fees, taxes, and any duties.

The refunds take about 3 to 5 days to reflect (may vary depending on the bank).

If the tag has been tampered or removed, or the product has been tried/used, we would not be able to process for the replacement or refund.

 

FORCE MAJURE (ACT OF GOD)

Neither party shall be held responsible or liable to the other party for any loss or damage, whether direct, indirect, consequential or incidental, arising out of or in connection with these Terms or any other agreement between the parties, due to any cause beyond the reasonable control of the party in question, including, but not limited to, acts of God, exceptionally severe weather, failure or shortage of power supplies, flood, drought, lightning or fire, strike, lock-out, trade dispute or labor disturbance (other than those of the parties), the act or omission of government, highways authorities, other telecommunications operators or administrators or other competent authority, war, military operations, acts of terrorism or riot, royal demise or any other events or circumstances which are unforeseeable or unavoidable despite the exercise of due care and diligence.

 

ACCOUNT TERMINATION/SUSPENSION

Without prejudice to any other rights and remedies available to Ossloop, Ossloop may, in its sole discretion, suspend or terminate your account and use of this Website if any of the following occurs:

• You breach these Terms or any of Ossloop’s policies;
• You engage in any activity that harms Ossloop’s business or reputation;
• You engage in any activity that is unlawful;
• Ossloop believes that it is necessary to protect Ossloop or the users of the Website for any reason.
• Ossloop believes that you are disrupting, disturbing, or interrupting the operation of this Website in any manner;
• Ossloop believes that you pose a fraud risk, or you are using multiple accounts or proxy internet protocol addresses to conceal the use of multiple accounts; or
• Ossloop has reasonable grounds to suspect that you may breach these Terms;

You have the right to deregister your account and stop using this Website at any time. If you choose to do so, Ossloop will place your account and all of your content in an inactive mode, but it may not necessarily be deleted.

If Ossloop decides, in its sole discretion, to permanently delete all of your content after you have deregistered your account or for any other reason (including a period of inactivity on your part), it will not be recoverable or accessible again, and Ossloop will have no liability or responsibility for this.

Without prejudice to any other rights and remedies available to Ossloop under these Terms or at law, Ossloop may take any other technical and/or legal steps against any person who creates problems or potential legal liabilities of any kind, or who violates these Terms, Ossloop’s policies, or any relevant law.

 

COMMUNICATION & RIGHTS

To comply with Ossloop’s obligations to you under these Terms, Ossloop may, if it chooses, communicate with you by email and by posting notices on the Website. By using this Website, you agree to receive communications from Ossloop electronically, and you acknowledge that electronic communications will satisfy any legal requirement for communications that need to be in writing.

Ossloop may also send you promotional emails. If, at any time, you decide that you do not wish to receive such promotional emails, you may opt out of receiving them by updating the relevant setting for your account or by contacting Ossloop’s customer service center via phone or email, or by following the unsubscribe link (if provided) at the end of any promotional email.

The content of the Website is protected by copyright, trademark, and other intellectual property rights. Ossloop (or Ossloop’s licensors, as appropriate) retains all rights in such content. You are only authorized to access and use this Website for personal purposes. You may not use the Website or any of its content to further any commercial purpose, including any advertising or revenue-generating activity on your own website. You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, commercially exploit, create derivative works from, transfer, or sell any content or software contained within the Website.

Any notices to you from Ossloop will be delivered by posting notices on the Website or by email to the email address provided by you during the registration process.

If any clause of these Terms is deemed invalid, void, or unenforceable for any reason, it will be deemed severable and will not affect the validity and enforceability of the remaining clauses of these Terms.

These Terms (as amended from time to time in accordance with its terms) constitute the entire understanding and agreement between you and Ossloop with respect to the use of the Website.

Ossloop and OSSLOOP are trademarks of Ossloop for Aseel Shoes Trading LLC. Ossloop is not responsible for any errors or inaccuracies in any advertising or sponsorship materials on the Website.

Any failure by Ossloop to enforce any terms set out in these Terms or other policies with you is not a waiver of Ossloop’s rights to enforce those terms.