Ossloop is a registered company in the UAE, Canada and in plans to be expanded to more countries. The headquarters of Ossloop is located in Dubai, UAE.
Yes, all the products on the website are 100% Authentic and unused.
All the products go through multiple stages of digital and physical authentication and a thorough QC check before shipping to ensure the authenticity. The products also come with the Ossloop authentication tag for further surety.
Kindly contact our trained support team experts as soon as possible and we would more than happy to assist you with the issue.
If the order status has not been updated to the “Confirmed” status then yes, we can surely help you out with the cancellation. Kindly contact our support team for further assistance.
Yes, we do offer international shipping via DHL Express.
Our team tries to dispatch all the orders as soon as possible. However, the lead time varies depending on the stock location and the shipment processing time, it could take about 10 up to 14 business days.
Yes, all the information is secured and private linked to your account. You also have the option to entirely delete your account.
Yes, you may change the shipping address before you receive an order tracking update. If you have already received a tracking update, then it is unfortunately not possible to change the address anymore.
We accept all major Debit and Credit cards. For the customers based in UAE, KSA we offer Tabby and Tamara. Tabby can also be used in Bahrain and Kuwait. Cash on Delivery is applicable only for customers based in the UAE.
Cash on Delivery (COD) is a payment method that allows customers to pay for goods or services upon delivery. COD is currently only available to customers in the United Arab Emirates (UAE). For any orders processed from our overseas warehouse, customers must pay a 10% advance deposit. This advance deposit will be deducted from the total order price at the time of delivery.
If a customer places an order for 100 AED from our overseas warehouse, they will be required to pay a 10 AED advance deposit. The remaining 90 AED will be due at the time of delivery.
There are multiple ways to reach Ossloop Customer Support team
- via email – [email protected]
- Live Chat on the website (9:00 AM – 6:00 PM UAE time and working days)
- Call Center +971 4 894 7000 (9:00 AM – 6:00 PM UAE time and working days)
- Instagram DM – https://www.instagram.com/ossloop/
Yes, we do offer complimentary gift wrapping with message. Kindly contact our Customer Support team once your order is placed to assist you further.
Our logistics team sorts all the packages as per the system to avoid any shipment issues. However, if you have received an item that was not from your order, please contact our support team within 3 days of receiving your delivery to help you with the next steps.
Yes, we do have the size charts added for majority of the products. However, if you still have any concerns regarding the sizing and fitting, kindly contact our support team to help you out.
The orders can only be places via our website, and the app available on Google PlayStore and Apple AppStore.
Looking for a product/size that is out of stock? Please contact our support team to check if we would try to procure it for you.
Our logistics team follows a procedure to keep all the stock quantities as accurate as possible. However, if in case an order was placed and the product is out of stock, the amount of the product(s) will be refunded to you.
The prices are updated regularly based on the market demand and the availability of the stock quantity.
All the account information can be updated from the profile section once you are logged into your account.
Please get in touch with our customer support team and we would be more than happy to answer all your queries.